Terms of Use

1. About these terms

Nazoo is operated by FLUXWISE MARKETING PTE. LTD., a company incorporated in Singapore (UEN 202615617G) with its registered office at 21 Woodlands Close, #04-30, Primz Bizhub, Singapore 737854 ("Nazoo", "we", "us").

Our Privacy Policy explains how we handle your personal data. Some features show extra rules in the app (for example event rules, VIP benefits or the odds of lucky gifts); those rules form part of these terms. If you download Nazoo from the Apple App Store or Google Play, that store's terms also apply to your download and purchases.

2. Who can use Nazoo

• You must be 18 or older. Nazoo is not for children.
• You must be able to enter a binding contract and not be barred from using Nazoo under the law of your country or by an earlier ban from us.
• Nazoo is offered in selected countries. Some features may not be available in your country.

3. Your account

• You sign in with your mobile number or with Apple, Google or Facebook. Keep access to that number or account secure; you are responsible for activity on your Nazoo account.
• Give accurate information, including your birthday. Don't impersonate anyone.
• One person, one account. Don't sell, transfer, rent or share your account.
• Tell us at support@nazoo.app if you think someone else has accessed your account.
• You can delete your account at any time in the app (Mine › Settings › Account and Security › Deactivate Account › Apply for Deletion) or at nazoo.app/account-deletion. Deletion takes effect after a 30-day cooling-off period, and balances and items on the account are forfeited (section 8).

4. Community rules

Nazoo is a place to talk, play and make friends. There is no tolerance for objectionable content or abusive users. You must not post, say, stream or send anything, or behave in a way, that:

• is sexual or pornographic, involves nudity, or sexualises anyone, and never anything involving minors;
• harasses, bullies, threatens, stalks or intimidates others, or is hateful towards people because of their religion, caste, race, ethnicity, nationality, gender, sexual orientation, disability or similar traits;
• promotes violence, terrorism, self-harm, illegal drugs, weapons or other illegal activity;
• is gambling or betting, or offers to buy, sell or trade Diamonds, accounts or items for money outside the app;
• is spam, scams, fraud, phishing, or advertising of other services without our permission;
• shares other people's private information, or records or rebroadcasts others without their consent;
• infringes someone else's copyright, trademark or other rights;
• impersonates a person, Nazoo staff or an organisation;
• is otherwise illegal in your country or ours.

You also must not hack, scrape, reverse engineer, overload or interfere with Nazoo, use bots or modified apps, create accounts in bulk, exploit bugs (including to gain Diamonds or items), or get around a ban or block.

5. Reporting, blocking and moderation

• Report any user, room, message or Moment from its menu in the app. You can add a description and screenshots.
• Block any user from their profile. Blocked users can't message or call you.
• Room owners and room admins can mute, remove and ban people from their room.
• We use automated tools and human moderators to check text, images and audio and to review reports. We act on reports of objectionable content promptly, aiming to do so within 24 hours, by removing the content and, where appropriate, warning, muting or banning the user who posted it.

We are not obliged to monitor everything on Nazoo, but we may review, remove or restrict any content or account that we reasonably believe breaks these terms or the law.

6. Your content

You own what you create on Nazoo (your profile, photos, messages, Moments, voice and so on). You are responsible for it and confirm you have the right to share it.

To run Nazoo you give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, display and distribute your content within Nazoo, to the people you share it with, and for safety and moderation. The licence ends when the content is deleted, except for copies we must keep by law or for safety reasons, as described in our Privacy Policy.

Content from other users is theirs, not ours, and we don't endorse it.

7. Live rooms and calls

Voice rooms, video and voice calls and room games happen live. The community rules apply to everything you say and show. Room owners are responsible for running their rooms and moderating them in line with these terms. Don't record or rebroadcast rooms or calls without everyone's consent. Some calls or features may cost Diamonds; the price is shown in the app before you are charged.

8. Diamonds and virtual items

Nazoo has virtual currencies and items, such as Diamonds (bought with real money), Gold (earned free through activity), Rubies (received when people send you gifts), VIP memberships, backpack items, frames, mounts and other decorations.

• They give you a limited, personal, non-transferable licence to use features inside Nazoo. They are not money, not property, not a deposit and have no cash value.
• Diamonds don't expire and can't be withdrawn, cashed out or exchanged for money.
• You may only get Diamonds through the in-app store or channels we expressly offer in the app. Buying, selling or trading Diamonds, items or accounts anywhere else is not allowed, and such Diamonds or items may be removed.
• Prices, exchange rates between in-app units and the features they unlock may change.
• If you earn Rubies, any option to use them is described in the app. Some users may be invited to a separate earnings programme, which has its own terms and eligibility checks.
• We may correct balances that are wrong because of an error, bug, fraud or chargeback.
• When your account is deleted or banned for breaking these terms, all balances and items on it are forfeited and are not refunded, except where the law requires otherwise.

9. Gifts and lucky gifts

• You can send virtual gifts to other users in rooms, calls and chats using Diamonds or Gold. A gift is final once sent and can't be taken back.
• Gifts are a way to show appreciation. They don't buy any service, meeting, content or behaviour from the recipient, and must not be used to pay for anything outside Nazoo.
• Lucky gifts and blind boxes give a random virtual item or effect. The odds for each outcome are shown in the app before you send one. Outcomes are virtual items only, with no cash value, and can't be redeemed for money. They are not gambling and must not be used as a wager.

10. Purchases and refunds

• Diamonds and other purchases are made through the Apple App Store or Google Play and are subject to their terms and payment rules. Prices are shown in the app before you pay, including any tax the store adds.
• Purchases are final and non-refundable, except as required by law or by the store's refund policy. Refund requests for store purchases go to Apple or Google, who decide them.
• If a purchase is refunded or charged back, we remove the matching Diamonds. If you have already spent them, your balance may become negative and we may restrict your account until the balance is settled.
• Your statutory consumer rights are not affected.

11. Our rights in Nazoo

Nazoo, including the app, website, name, logo, designs, gifts, effects and other materials, belongs to us or our licensors. We give you a personal, revocable, non-exclusive, non-transferable licence to use the app for its intended purpose under these terms. Open-source licences used in the app are listed in the app's settings.

If you send us feedback or ideas, we may use them freely without paying you.

12. Suspension, bans and appeals

If you break these terms or the law, or put others at risk, we may remove content, limit features, mute you, or suspend or permanently ban your account or device, depending on how serious and repeated the behaviour is. We normally tell you why in the app. In serious cases we may act without warning and report illegal activity to the authorities.

If you think a ban is a mistake, you can appeal from the ban notice in the app or by emailing support@nazoo.app with your Nazoo ID. We review appeals and tell you the result.

You can stop using Nazoo and delete your account at any time. We may stop offering Nazoo or any feature; if we close the service, we will give reasonable notice in the app where we can.

13. Disclaimers

We work hard to keep Nazoo running well, but it is provided "as is" and "as available". To the extent the law allows, we don't promise that it will always be available, uninterrupted, error-free or secure, or that other users are who they say they are. You are responsible for your interactions with other users, online and offline. Be careful about meeting people you know only from the app and never send them money.

14. Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential losses, lost profits or data, or for content or conduct of other users. Our total liability to you for any claim relating to Nazoo is limited to the greater of the amount you paid us in the 12 months before the claim and USD 100.

Nothing in these terms limits liability that can't be limited by law, such as for death or personal injury caused by negligence, or for fraud.

You agree to compensate us for losses and costs that arise because you broke these terms or the law, to the extent the law allows.

15. Governing law and disputes

These terms are governed by the laws of Singapore. Before going to court, please contact us so we can try to resolve the issue informally. Disputes that we can't resolve go to the courts of Singapore, unless the consumer law of your country gives you the right to bring a claim in your local courts.

16. Changes

We may update these terms as Nazoo or the law changes. We will change the "Last updated" date and, for important changes, tell you in the app and ask you to accept them before you continue. If you don't accept, you can stop using Nazoo and delete your account.

If any part of these terms is found unenforceable, the rest stays in effect. If we don't enforce a term straight away, we haven't waived it. You may not transfer these terms; we may transfer them to a successor of Nazoo.

17. Contact

Questions about these terms: support@nazoo.app.

Grievance Officer (India): FLUXWISE MARKETING PTE. LTD., 21 Woodlands Close, #04-30, Primz Bizhub, Singapore 737854. Email support@nazoo.app with the subject "Grievance". We acknowledge grievances within 24 hours and aim to resolve them within 15 days.